Contact Us
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We welcome questions, corrections and feedback about anything on CasinoAU. The quickest way to reach us is by email at contact@casinoau.biz. We aim to reply within two business days (Sydney time).
What We Can Help With
- Corrections: if you think something on the site is wrong or out of date, tell us which page and what you believe is incorrect. We check every report.
- Feedback on a casino we list: if you have had a problem with a casino we recommend, such as a delayed withdrawal or a disputed bonus, let us know. Player reports are part of how we rate casinos, and credible complaints trigger a re-check.
- Questions about our guides: if a guide does not answer your question, ask us and we may add the answer to the page.
- Privacy requests: to ask what personal information we hold about you or to have it deleted, see our privacy policy and email us with "Privacy" in the subject line.
- Business enquiries: casino operators and affiliate programs can contact us at the same address. Note that we do not sell placements, rankings or reviews.
What We Cannot Do
We are an information site, not a casino. We cannot access your casino account, reset passwords, process deposits or withdrawals, or reverse a casino's decision. For account problems, contact the casino's own support first and keep copies of your correspondence. If the casino does not resolve the issue, you can escalate to its licensing authority, whose details should appear in the casino's footer or terms. Tell us as well, so that we can take it into account in our ratings.
Need Help With Gambling?
If you are worried about your own gambling or someone else's, please do not wait for a reply from us. Call Gambling Help Online on 1800 858 858, available 24 hours a day, or visit our responsible gambling page for more support options.